Frequently Asked Questions

Everything you need to know about shopping at The COOP.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.

Do you ship internationally?

Yes, The COOP ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna.

Are your materials sustainably sourced?

At The COOP, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester.